Employer Guide

Domestic Helper Selection Criteria

Age of Domestic Helper

  • For normal household, you may select younger candidate around age 25-30 without any experience. Usually, this is the starting point of a Domestic Helper career where they start to earn more money for their family
  • For Elderly Care, you may need matured candidate age around 38-43 where they are more patience and loving.
  • For Child Care, you may select candidate around age 25-35 where they have more energy to take care of your children.


  • Conduct a thorough check of her  employment history
  • Ensure to look out for switching multiple employers within a short time span and reason for leaving each employment
  • Verify family background
  • Verify education history

Identify your needs

  • Identify your requirement
  • Interview and Select based on candidate preference as they are likely to give their efforts more
  • Communicate your requirement with candidate for mutual agreement


  • Decent English speaker may reduce the risks of miscommunications due to language barrier
  • Some candidate with good command of English can be your children tutor

Understand the Domestic Helper Needs

  • Understand why they want to work abroad
  • Understand their preference of work
  • Communicate how you can mutually help each other to reach each other goals.


  • chat with her and identify personality, character, body language, gesture, communication, eye contact
  • lookout for traits such as patience, loving especially if taking care of children

Common Problems Encountered

01. Common problems encountered by employers

  • Runaway Domestic Helper is proven to be the most problematic for every Employer. Statistics showed that an average of 1,500 Domestic Helpers from Indonesia, Cambodia and other neighboring countries absconded from their Employers every month in Malaysia.
  • It is understandable that every Employer would prefer to have a “cheaper and multi-purpose” Domestic Helper to maintain every month due to obvious economic reasons.
  • These initially less costly Domestic Helpers can be very expensive if they are to Run Away after the third month or sooner. Very often Employers stand to lose on the average overall cost of about RM20,000 per lost Domestic Helper. Therefore it is ironical many have discovered that at times “Cheaper Domestic Helper Is More Costly”. Reasons are mainly due to low salary, employer ignorance of law, untrained Domestic Helpers and their attitude behavior.
  • Many Employers are ignorance of the Anti-Trafficking in Persons Act 2007 and the terms of Legal Contracts signed. E.g. Domestic Helper Employment Contract attested and endorsed by Philippines Embassy stated clearly monthly salary is USD400 and not less than that.
  • There are also many cases where many Employers were cheated by empty promises after paying large sum of money to non-licensed agents who operate illegally.
  • Some Domestic Helper ran away after 3 months and Employers later realized that the illegal agents were responsible for the run away!

02. How to select a good, reliable and responsible penang maid (domestic helper) agency?

  • MUST have latest Ministry of Human Resource License (JTK) and display prominently in the office premise.
  • MUST have an office with a team of staff to serve you and not just individual or runner and operate at home.
  • MUST be recognized and have good track record with the Foreign Embassy and Consulate. You must verify the credibility of the Agency with the consular officers.
  • MUST have the Domestic Helper Employment contract attested and endorsed by Foreign Embassy or Consulate.

03. How to ensure your maid (domestic helper) does not runaway?

There are many reasons your Domestic Helper run away. A Domestic Helper is like any normal human being with feelings, anxiety, weaknesses and dignity.

At Inter, we will train your Domestic Helper to be the “Best Domestic Helper”. However, there are conditions and steps you must agree to follow:

  • Read, understand & explain each other responsibility (Domestic Helper & Employer) with the detailed Employment Contract & Job Offer.
  • Ensure smooth communication between you and your Domestic Helper at all times. If you feel there is a misunderstanding, promptly inform IRC counsellor to visit your Home.
  • Ensure duty roster and the Do’s and Don’ts lists are written clearly, displayed and explained to your Domestic Helper.
  • Ensure your Domestic Helper works according to her job scope and has sufficient time to rest or sleep.
  • Send your Domestic Helper to Inter Training Home for further training or counselling if you feel she is not up to your expectation.
  • Participate in Inter activities to foster better relationships between you and your Domestic Helper.
  • Allow your Domestic Helper to access to mobile phone to communicate to their family abroad and view photographs of their loved ones.
  • Allow your Domestic Helper to practice their religious duty every week or whenever it is necessary

04. Guidelines of a good and responsible employer

  • The Employer should submit the extension of working permit to the Agency/ Immigration Department within three (3) months before the expiry of the permit and after passing the FOMEMA medical examination.
  • For purpose of continuing the working permit or applying for the Check Out Memo, the Employer should responsible for:
    1. Keeping salary and passbook records of the Domestic Helper and submitting to the Department/Embassy upon request.
    2. On time salary payment every month.
  • The Employer should responsible to pay for all Domestic Helper’s medical treatment and her flight tickets to return home upon completion of employment contract. If the Domestic Helper run away, the Employer should pay for the SITA fee to Immigration Department.
  • The Employer should responsible for reporting to the Immigration Department, Police Department and Foreign Embassy/Consulate if the Domestic Helper:
    1. is deceased
    2. has gone missing
    3. has run away from her work place
  • If an Employer or a spouse dies, the Employer or the spouse or beneficiaries should report to the Immigration Department for the purpose of verifying the status of the new employer of the Domestic Helper or Repatriate the Domestic Helper back to her country of origin.
  • The Employer should obtain approval from the Immigration Department when :
    1. Domestic Helper  wishes to terminate her employment,
    2. Employer terminated the services of Domestic Helper
    3. Domestic Helper is repatriated to her home country with Check-out memo
  • The Employer should participate in the relationship bonding activities organised by Inter Group and send Domestic Helper for free training when necessary.
  • The Employer should not keep Domestic Helper’s passport or travel documents unless obtain written consent from the Domestic Helper.

05. Is it worthwhile to employ an english educated domestic helper at home?

In this contemporary global competitive job market, English is considered as an international business language. However, one cannot deny that the standard of English today has deteriorated. It is rather incredulous that our children can write and communicate well in English unless the parents changed the equation. Many rich parents or politicians had sent their children to international schools which explained the increases of International schools in Malaysia. According to ISC Research, in 2009 there were 67 International schools in Malaysia, educating almost 23,000 students and in 2013, the number increased to 112 international schools teaching 43,000 children. Others sent their children to tuition class for a couple of hours per week (min RM700 per month for 2 children).

In this context, IRC Group wishes to offer our valued customers an effective solution – “Employ an English Educated Domestic Helper who can communicate in English with your children 7 days a Week, 365 days a Year at home”

06. How to avoid to become human trafficking victim?

  • Be wary of very attractive work opportunities.
  • If you are offered a very attractive work opportunity outside your country, make sure you ask lots of detailed questions and get convincing answers.
  • Contact the embassy of country in which you are thinking of working before you travel, and make sure your register at your national embassy as soon as you arrive in the country of your work.
  • Read employment offers and contracts carefully before you sign them.
  • Seek advice and guidance from people with occupational and legal experience before taking the job.
  • Ensure you leave your address and telephone numbers with family members and friends before you travel (these details shall be ascertained before travelling).
  • Keep a copy of your passport and ID card in a safe place.
  • Know your rights and duties fully before agreeing to any employment offer.
  • Avoid employment offers that come through the internet.
  • Be wary of offers of engagement and marriage that come through the internet.